Transforming the Provider – Patient Experience with Ambient Clinical Intelligence

Physicians are spending a significant amount of time on administrative tasks causing rising rates of burnout, patient dissatisfaction, and a lack of engagement. To offset this, the University of Michigan Health-West (UMHW) brought AI innovations into their practice to enable their physicians to focus on their patients and restore the joy of practicing medicine.

In this session, Josh Wilda, Chief Information Officer and Lance Owens, Chief Medical Information Officer at University of Michigan Health West, will share their mission and goals and their outcomes(!) since implementing this technology and how it helped them to achieve better healthcare experiences for all. Nuance’s Jared Pelo, Chief Clinical Product Officer, will host the session and share the latest on Nuance’s AI innovations.   

Lance M. Owens, DO
CMIO/Practicing Physician at University of Michigan Health-West

A practicing physician committed to his patients while also supporting University of Michigan Health-West’s progress into an increasingly digital future. A Navy veteran and practitioner of servant leadership who has consistently gained roles of responsibility since his days as an intern and then family medicine intern at Metro Health (now the University of Michigan Health-West). He has guided multiple advances in informatics, including the efficient integration of technology into health care and contributed innovation, efficiency, education and enhancements for University of Michigan Health-West’s application of Epic electronic medical records. Dr. Owens applies digital 
opportunities to strategic planning for health care. Additional leadership contributions include serving on the hospital’s board of directors, as well as on the boards for the Clinically Integrated Network and the University of Michigan Health-West Foundation. Also served as a physician representative to an initiative to improve physician engagement and satisfaction.

Joshua Wilda
CIO at Metro Health

Joshua Wilda led implementation of new IT Service Management portfolio aligning operational excellence and key performance indicators and the successful conversion of all desktop operating systems from Windows XP to Windows 7. He also led the University of Michigan Health-West to HIMSS Analytics Stage 7 for both Ambulatory and Impatient categories and provided leadership to successful Epic Inpatient EMR implementation. Mr. Wilda is known for building collaborative work teams that foster motivation, communication, and getting results and is focused on bringing information technology solutions to healthcare delivery issues.

Jared Pelo, MD
Chief Clinical Product Officer at Nuance

Jared Pelo, MD, is an Emergency Medicine physician and innovator. Dr. Pelo leads the ambient clinical intelligence team at Nuance Healthcare as a Chief Clinical Product Officer. Dr. Pelo’s passion is the intersection of technology and healthcare. With a deep understanding of complex systems and artificial intelligence, he creates solutions that make healthcare more functional and efficient.