Show me the Money: Revenue and the front office/back office relationship
1. Identify and discuss ways that revenue recovery is affected by the actions of both front office and back office personnel
2. Share best practices surrounding:
a. Office procedures
b. Well-designed documents
c. Roles and responsibilities
3. Discuss various times at which revenue is recovered
b. Point of service
c. Post visit
d. Bad debt
4. Explore the consumers’ role in the care process and how that effects revenue recovery
a. What does the consumer know?
b. How do we educate and train the consumer?
c. How do we treat the consumer?
Speaker: Trae Christian
55 years walking on Earth
30 years in business development
13 years in healthcare revenue cycle
National Director of Sales and Marketing
MCG – Merchants’ Credit Guide Co.
Your Trusted Partner in Revenue Recovery since 1896
For over 30 years as a professional, Trae has understood the need to care for people, communicate well, work strategically and stay current.
He loves what he does in his career, but he loves his family more.
Trae has been married to Lynne, his one and only, since November 1991, has two married adult children (Alex and Rebecca-Lynne) and a Yorkie named Roo.
He moved to FL from KY in 2018 and has discovered a love for Pickleball and enjoys hanging out at the pool with Lynne while smugly knowing that he can do so in December while listening to classic rock on his Bluetooth speaker.
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Advancing Leaders. Advancing Practices
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